Egypt Tours Company is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

Information We Collect

Personal Information

When you book a tour or contact us, we collect personal information including:

• Full name and contact details (email, phone number, address)

• Date of birth and passport information

• Payment and billing information

• Travel preferences and special requirements

• Emergency contact information

• Dietary restrictions and health information relevant to your tour

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type

• Device information and operating system

• Pages visited and time spent on our site

• Referring website and search terms used

• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from travel partners, payment processors, hotels, airlines, and other service providers involved in delivering your tour experience.

How We Use Your Information

We use your personal information for the following purposes:

Booking and Service Delivery: To process your tour bookings, arrange transportation, accommodation, and activities, and communicate important trip details.

Payment Processing: To process payments securely and maintain transaction records for accounting and legal purposes.

Customer Support: To respond to your inquiries, provide assistance, and resolve any issues or complaints.

Communication: To send booking confirmations, travel updates, itinerary changes, and important notifications related to your trip.

Marketing: To send promotional offers, newsletters, and travel inspiration (only with your consent). You can opt out at any time.

Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights and the safety of our customers.

Service Improvement: To analyze website usage, understand customer preferences, and improve our services and user experience.

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity to provide the services you requested

• Legal obligations under Egyptian and international law

• Legitimate business interests in operating and improving our services

• Your explicit consent for marketing communications

How We Share Your Information

We may share your personal information with:

Service Providers: Hotels, airlines, transportation companies, tour guides, and activity providers necessary to deliver your tour services.

Payment Processors: Secure payment gateways and financial institutions to process transactions.

Business Partners: Travel insurance providers, visa processing services, and other partners that enhance your travel experience.

Legal Authorities: When required by law, court order, or to protect our legal rights and prevent fraud.

Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred to the new owner.

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission

• Secure servers and firewall protection

• Access controls and authentication requirements

• Regular security audits and updates

• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Booking and transaction records: 7 years for accounting and legal requirements

• Marketing communications: Until you unsubscribe or request deletion

• Website analytics data: 26 months

• Customer support records: 3 years after resolution

Your Rights

Under applicable data protection laws, you have the following rights:

Access: Request a copy of the personal information we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your personal data, subject to legal retention requirements.

Restriction: Request limitation of processing in certain circumstances.

Portability: Receive your data in a structured, commonly used format.

Objection: Object to processing based on legitimate interests or for marketing purposes.

Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at info@egypttourscompany.com or +201147889899.

International Data Transfers

Your information may be transferred to and processed in countries outside Egypt. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Marketing Communications

You can opt out of marketing emails by:

• Clicking the unsubscribe link in any marketing email

• Contacting us at info@egypttourscompany.com

• Updating your preferences in your account settings

Please note that you will still receive essential service-related communications regarding your bookings.

Cookies and Tracking

We use cookies and similar technologies as described in our Cookies Policy. You can manage your cookie preferences through your browser settings or our cookie consent tool.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@egypttourscompany.com

• Phone: +201147889899

• Website: www.egypttourscompany.com

We are committed to addressing your privacy concerns promptly and transparently.

Complaints

If you believe we have not handled your personal information properly, you have the right to file a complaint with the relevant data protection authority in your jurisdiction.